The questions & answers below will explain all from your hand over, to sampling, to production & dispatch.

Hand Overs Board Shorts

How do I send over my hand over of shapes for costing?

You can do one of two things. One, use this template as a guide or , two, send us the actual samples for us to copy or alter.

We only offer one fabric REPREVE® Recycled Polyester, in stretch & non-stretch. The info as below. We can send you swatches with your courier account details or a charge of $30 USD to use our DHL account.

Can I order plain colours & prints?

Yes, MOQ 200 meters any plain or print. A surcharge of $100 per plain or print is applied for any orders under 3000 meters.
If plain, simply inform the Pantone TPG pantone colour you desire.

If prints, then your art work sent over in high resolution, 300 dpi, Ai or .TIFF format, repeatable & to scale, or actual size. NOTE. Most graphic artists can assist you with this for a small fee & see our link on how to hand over prints.

What about accessories like labels, cords and stoppers?

Yes, we can supply. Please send us your art work.

Samples

What’s the first step to making samples?

We will need to know the specific plain colour that you have chosen and any print that you require. Any artwork for any type of accessories ex: heat press, metal clips, packaging, needs to be handed at this point.

Note: Should you require our assistance, we have an in-house graphics team to help.

How long does it take to make my samples?

From 3-6 weeks from the approval of artwork if using our stock fabrics, depending on how many styles & complexity. Then we require around 4 weeks to make final samples.

What’s the Average Cost?

We charge 2 X your estimated price plus $30 USD sample fee whether you choose from our shapes or yours.
Prices range from $14 to $20 USD.

NOTE: Some of our regular clients will make two sets of approved samples, one for them & one for us. This is completely your choice. If you choose just one set, then you must send that back to us before we cut your order.

When do I pay for this?

Payment is 100% before we start your sample requests including the costs to import your sample meters.

May I request a Skype or phone call?

Yes, absolutely, after costing is approved, we can set up an online meeting

Bulk Wholesale Order

What’s the MOQ (Minimum Order Quantity)?

Any P.O. (Purchase Order) is 500 PCs, 100 PCs any shape, up to two colour ways & 10 PCs any size, colour & code.

How Do I Place an Order?

We will send you a template PO spreadsheet in which you can fill out the codes, style names, colours, & required amounts.

What Do You Require to Start Bulk?

We require samples to be approved and sent back, your accessories and print artwork finalized, then a deposit 50%. Balance 50% when goods are ready for dispatch. All goods sold ex-factory.

How Long Will My Production Take?

From 6 to 8 weeks after the fabric is dyed or printed.

Can We Visit Your Factory?

Yes, for sure, we encourage it. Let us know the best date and time and we will book you in. We will show you all the departments for example, sampling, production, quality control, packaging, dispatch & so on & meet the team, that’s the biggest bonus. Mornings are best for us by far, Monday to Friday.

Do Customers Need to Come for Final Checking Before the Goods Are Dispatched?

It’s up to you. We sell goods ex-factory, meaning once the goods have left our premises, we don’t accept returns or credits. You can either come to Bali to handle this yourself or hire someone to do it for you. Please note that the final checking of the goods is handled outside the factory.

NOTE. Everything we make goes through several layers of QC before being packed. Some brands like to check & others trust us and don’t bother. Independent QC can be found in Bali, costs around $300 USD per 500 pcs

Shipping

DO YOU ORGANIZE SHIPPING TO MY HOME OR BUSINESS ADDRESS?

We will introduce you to a Cargo company & will assist in making sure the freight is handled quickly & efficiently to the point where it is forwarded to any overseas port. We work with all parties concerned & make sure that your order is safely in your hands. Our vested interest is in you receiving your goods, well made & on time.